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Downloads |
| Sharon Harap and Mike Skrapit's
August
materials comparing Market Research and Usability tools |
Todd Dennis' materials
on leveraging click stream data |
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| Lorraine Cooper's
July materials on Search Engine Optimization |
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| Christine Perfitti's May
materials (3 Mb) on web pages |
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Kerrie Green and Joe Hinder's materials
from their UPA presentation
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